Our  fulfilment Centre is  based  in Toronto and offers curbside pickup from 11am to 5pm Tuesdays through Saturdays. Fulfilment Centre: 1134 Yonge St, Toronto, ON M4W 2L8 

(Contact No: +1(437) 599-5134 )

We deliver most of our products across Canada. For larger products / furniture, write to us on info@urbanislandinternational.com

Deliveries within Toronto:
Delivery within 2-3 business days 

Deliveries to the rest of Canada:
Orders will be delivered within 4 to 7 business days

Deliveries to the USA:                                                                                   Orders will be delivered withing 7 to 12 business days

Returns:

All items are eligible for a refund within 14 days of purchase in original condition and tags, accompanied with the original receipt.

All items are eligible for a exchange within 28 days in original condition and tags, accompanied with the original receipt.

Customers are responsible for any shipping costs for returns and exchanges. Please send returned packages with tracking to Our Fulfilment Centre in Toronto 1134 Yonge St, Toronto, ON M4W 2L8.

With international returns or exchanges, we are unable to refund any taxes or duties paid for customs. Upon receipt of the item in our warehouse, we will do an inspection and if the return is accepted, store credit will be issued for the amount of the product. If you are based in Toronto, you also have the option of dropping returns off at our Fulfilment Centre above, Monday through Sunday from 11am to 5pm.

Items that are not eligible for returns: All edible items, Soaps, Candles, Furniture and all sale items